Realistic, Scoping-Based Timeline Estimates

Recommended project timelines were based on best-case scenarios rather than the customer's actual scope, leading to unrealistic expectations and excessive workload for customers trying to meet the estimated deadline.

Proposed Solutions:

• Generate timeline estimates from a scoping/maturity assessment rather than best-case anecdotes.

• Factor in cross-team dependencies (e.g., IT availability) into the estimate.

• Present a realistic range (not a single best-case number) upfront during sign-up/scoping.

Acceptance Criteria:

• Timeline estimates are generated based on assessment inputs specific to the customer, not a fixed best-case figure.

• Cross-team dependency factors are included as inputs to the estimate.

• Customers are shown a range rather than a single-point estimate before committing to a timeline.