Dear Customer,

We're thrilled to announce that OneClickComply has been completely rebuilt and significantly improved - and we can't wait for you to experience it.

To ensure a smooth transition to the new platform, there are two quick steps you'll need to complete:

Step 1: Reset Your Password

As part of the rebuild, existing passwords are no longer compatible with the new platform. To set a new password, visit hub.oneclickcomply.com, and use the 'Forgot Password' option on the login page and follow the link sent to your email.

Step 2: Enable Two-Factor Authentication (2FA)

We've strengthened the security of the platform by moving to two-factor authentication. Email verification is no longer supported, so you'll need to enable 2FA on your account when you first log in.

For a step-by-step guide on how to set this up, please visit our support article here: https://support.oneclickcomply.com/articles/2134428-enabling-2fa-two-factor-authentication

What You Need to Do - In Summary:

1. Visit hub.oneclickcomply.com and click ‘Forgot Password'

2. Check your email and follow the link to set a new password

3. Log in and enable 2FA using our guide above.

These steps should only take a few minutes, and you'll then have full access to everything the new OneClickComply has to offer.

If you run into any issues or have questions, our support team is on hand to help at support@oneclickcomply.com. 

Thank you for being a valued customer. We are incredibly excited for you to see what's new and improved.

Sincerely, 

The OneClickComply Team